Energy giant ENGIE apologizes for misleading customer about power prices after ‘deceptive and misleading’ behavior

Global energy company ENGIE has issued an apology and acknowledged misleading a customer who sought to negotiate a better deal by falsely claiming that power prices are determined by the government. South Australian resident Fred Newman, who had previous run-ins with ENGIE over billing issues, was impacted by this deceptive information. The South Australian government promptly reported the incident to the Australian Competition and Consumer Commission (ACCC) after ENGIE’s admission. This revelation highlights the importance of transparency and truthful communication in the energy sector, particularly when dealing with consumers seeking fair pricing and accurate information.