Malang City’s local water company, BUMD, has embraced artificial intelligence (AI) technology to meet customer needs. This innovation marks a first in Indonesia. The service allows customers to interact with ‘TANIA,’ an AI-powered chatbot, to access information and file complaints at any time. Through WhatsApp, customers can now get their queries addressed swiftly and efficiently, enhancing their overall experience with the company.
Malang City Water Company Launches AI Chatbot for Customer Complaints
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